Ticketmaster Platinum Purchase Policy

Our goal at Ticketmaster.co.nz is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Ticketmaster.co.nz. If you have any questions about the information below, please Contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.

Ticketmaster sell tickets as an agent for and on behalf of the "Presenter" (the party who presents the event, which may include a promoter or producer or venue, as the case may be, details of which are available from Ticketmaster). Any representations made by the Presenter with reference to the Event or performance at any time and any associated complaints or claims are the responsibility of the Presenter and not Ticketmaster.

All Customers attending an Event or performance must hold a valid ticket for the same. Unless tickets are purchased from an authorised Ticketmaster sales channel (Internet, Telephone, Box Office, Ticket Agency), they may be voided or ticket holders may be refused admission. Late arrivals may result in non-admittance until a suitable break in performance.

This ticket is sold subject to the Presenter's conditions of sale and also (to the extent that they are not inconsistent with the Presenter's conditions of sale), the following:


All ticket prices for events that occur in New Zealand are stated in New Zealand Dollars. Ticketmaster.co.nz accepts several methods of payment to accommodate your needs, including: American Express, MasterCard and Visa. Check out our Ticket Buying Tips section for more information on ticket availability.

Who You Are Buying From

Ticketmaster acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets ("Event Providers"). When you purchase a ticket for an event that is located in New Zealand, then Ticketmaster Australasia will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from New Zealand, regardless of whether you are making your purchase on Ticketmaster.com.au or Ticketmaster.co.nz and regardless of what country you live in. When you purchase a ticket for an event that is located in Australia, then Ticketmaster Australia will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Australia, regardless of whether you are making your purchase on Ticketmaster.com.au or Ticketmaster.co.nz and regardless of what country you live in.

Pricing and Availability

Ticketmaster.co.nz sells tickets on behalf of promoters, teams, bands and venues, which means Ticketmaster.co.nz does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, Contact Centres, Outlets and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Ticketmaster.co.nz does not control this inventory or its availability.

Special provisions for Platinum Tickets

If you're buying Platinum Tickets from Ticketmaster, the following information applies in addition to the other parts of this Purchase Policy. If there's any inconsistency between this section and the rest of this Purchase Policy, this section will take precedence when you purchase Platinum Tickets. Platinum Tickets are only sold online through this Site. The price of Platinum Tickets is set according to demand at the time you purchase, so it may vary – you pay the price displayed at the time you make your purchase, but the price of similar Platinum Tickets may increase or decrease after you have purchased. You won't be entitled to a refund if the price of similar Platinum Tickets subsequently falls. Platinum Tickets are some of the best seats or tickets available for each event, so the numbers of available Platinum Tickets may be extremely limited and can sell out quickly. Occasionally, additional tickets may be available prior to the event but Ticketmaster does not control this inventory or its availability. For details of any fees or other charges that apply to your order of Platinum Tickets, please look for information on the pages where the Platinum Tickets are advertised.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketmaster will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Processing Fees

Tickets purchased on the Site are typically subject to a per ticket charge and a non-refundable per order Payment Processing Fee. In many cases, delivery prices will also be charged. The per order Payment Processing Fees are calculated as a percentage of the total order value and apply where payment is made via Credit Card, Debit Cards and Gift Cards. The Payment Processing Pee includes (but is not limited to) credit and debit card fees and expenses, administration and associated infrastructure costs for providing these payment mechanisms.

Amount of Tickets Per Customer or "Ticket Limits"

When purchasing tickets on Ticketmaster.co.nz you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Cancelled Events

Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to weather conditions or situations affecting the staff or audience. When this occurs, ticketmaster.co.nz makes every effort to ensure you receive a prompt refund if applicable. If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. Please make sure to include/provide your ticketmaster.co.nz account number so we can expedite your refund if applicable. If you purchased the ticket(s) at a ticket centre, you will need to return the ticket(s) directly to the ticket centre where you purchased the ticket(s).

In the event that a Presenter authorises ticket refunds, they will be issued only to the original purchaser or to the original credit card used for the purchase. Possession of this ticket alone, without validation of original purchase from Ticketmaster or Presenter's other authorised resaler, shall not entitle the holder to a refund.

Opening Acts

Opening acts or guests may sometimes tour with headlining performers. Ticketmaster is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or cancelled.

Refunds and Exchanges

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theatres; generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Billing Information Verification

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Ticketmaster customer service will attempt to contact you, using the information provided at the time of purchase. If Ticketmaster is unable to reach you after its initial attempt, Ticketmaster may cancel your order and may sell your tickets to another customer.

Delivery of Tickets and Venue Pick Up

If you have selected delivery through the mail, please allow at least 14 days after your order is made to receive your tickets. Ticketmaster sends tickets via New Zealand post in New Zealand to the billing address of the charge card holder. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. Tickets delivered through Venue Pick Up are typically available one hour prior to the event start time. You will need to present your ticketmaster.co.nz confirmation number, the credit card used to purchase tickets and picture identification. Some events do not have Venue Pick Up (in this case you will not get Venue Pick Up as a delivery option when ordering tickets).

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Ticketmaster will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Ticketmaster operated systems.

Multiple Browser Windows

When ordering tickets online with Ticketmaster, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability

Balls and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask usher for directions to a medical station. By purchasing a ticket through Ticketmaster, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance.

License; Ejection and Cancellation; No Redemption Value

Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

The Presenter reserves the right to add, withdraw or substitute artists; vary advertised programmes, seating arrangements and audience capacity, refuse admission with reasonable cause or to request a customer leave the venue if disrupting others.

Recording, Transmission and Exhibition

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.

Cameras, video and audio recording devices, mobile phones and pagers may not be permitted in certain venues. The Presenter may request that all pagers and mobile phones be turned off before entry. The Presenter reserves the right to remove a ticket holder from the event without compensation for breach of any rules in this clause.

You Are Subject to Search

You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.

Unlawful Re-Sale of Tickets; Commercial Purposes

Resale or attempted resale of tickets is prohibited unless authorised by Ticketmaster or the Presenter. Unlawful resale of tickets or unauthorised resale (or attempt) is grounds for seizure and cancellation without refund or compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorisation is given by the Presenter, provided that even if such consent is obtained, use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's express consent.